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Karl Loren |
I really wanted to respond to the questions you raised in your last email but I was out yesterday.
The questions you raised concern all of us in direct marketing. I found the Ethical Internet Professional's Association web-site extremely helpful as a working guideline and urge you to check it out; www.aeip.com).
Unfortunately, I'm sorry to say, as simple as these guidelines are there are always going to be a few who abuse the privilege.
Dear Michael,
When someone sends me their name and address, I consider that a sacred trust. They trust me with their name, and they trust that I will send them information related to their interest.
I sell vitamins. That does NOT mean that my customers and prospects want to hear from any other vitamin company. it does not mean that they trust ME to decide, on their behalf, on what would be of interest to them.
I went to the web site you recommended.
One of the first unethical things I found there was that as soon as I got to that address, a SECOND box opened up. Now I have to click to close that, and when I read the code of ethics it was nothing more than vague generalities -- mother and apple pie. On another page I had several "run time errors" which are very annoying page errors -- generally where the webmaster is using some design technique that imposes its functions onto your machine.
Here are some standards by which web sites should be judged.
1. Name of the principles of the company, and a means to reach them
2. By telephone, preferably toll free
3. Email
4. Street Address -- Not limited to PO Boxes
5. Some assurance that a personal message will get a personal reply. In my 12 web sites it is I, founder, who promises to respond to EVERY personal message, personally. I generally do that within a few hours.
6. Clearly written guarantee on services or products offered.
7. Full disclosure on the web, of whatever is shown on the retail package. For many frauds, the web shows the hype, but the package label reveals what was missing from the web page. For vitamin products, for instance, since the FDA requires full disclosure on the label, the web page MUST show at least that same information.
Cordially,
Karl Loren
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