An Unethical Practice On The Net -- Should Be Exposed And Eliminated

 

Karl Loren

-----Original Message-----
From: Michael Franchino [mailto:michael@peppermillmktg.com ]
Sent: Thursday, February 21, 2002 1:44 PM
To: Kar@Karlloren.com
Subject: inutralife interest

 
In talking to Maya about your email database I was pleased to find your site has generated substantial numbers .  I know some of our mailers would pay premium to reaching your customer base with non-competitive offers .  I would like to talk to you about bringing some business to you.
 
I'm Fed Ex-ing our brochure overnight and will call you tomorrow.
 
Thanks,
Michael
 
michael@peppermillmktg.com
http://www.peppermillmktg.com
 
Michael Franchino
President
Peppermill Marketing inc.
8833 Sunset Blvd. Suite 408
Los Angeles, CA 90069
p. 310-659-8900
f. 310-659-8901
 

Dear Michael,
 
You have to be kidding!!!
 
One of largest obstacles to growth of the internet is spam -- you are talking spam, whether it is junk mail or junk eMail -- spam.
 
Under no circumstances would I EVER release any of my names.  Yes, I have well over 60,000 names of people who have individual reached for information from me, or who have placed orders.
 
I have 3000+ subscribers who have each opted in, to get my monthly electronic newsletter.
 
I consider it a moral evil for people to sell or share "lists" because it is almost always abused.
 
I may talk to you, to be polite, but I consider you one of the bad guys on the net.
 
I will publish your material, and my response, to let people who are interested know where I stand on this issue.
 
I am not holding back for a better offer.  I act in such a way that I hope to never even receive an offer, and to serve as an example to any company that is tempted to be so unethical as to "sell" their names.  Shame on any who do that, or encourage it.
 
Karl Loren

-----Original Message-----
From: Michael Franchino [mailto:michael@peppermillmktg.com ]
Sent: Thursday, February 21, 2002 3:53 PM
To: karl@karlloren.com
Subject: RE: inutralife interest

 
 Karl,
 
I fully appreciate your point but believe you may have jumped to a conclusion prematurely. It was the integrity of your company and its products that attracted us to you.  We do not endorse, promote nor participate in spam email.  It is not spamming to provide additional collateral information to those users who have requested it.  It is our strict policy to conduct business only with opt-in,  permission based email.  
 
Thanks for taking the time to respond. I deeply regret the confusion.  If there are any related health services you feel would benefit your customers we would welcome the opportunity to research it for you.
 
     Thanks,
Michael
 
michael@peppermillmktg.com
http://www.peppermillmktg.com
 
Michael Franchino
President
Peppermill Marketing Inc.
8833 Sunset Blvd. Suite 408
Los Angeles, CA 90069
p. 310-659-8900
f. 310-659-8901

Dear Michael,
 
Are you telling me that a person who originates a message to ME, asking ME for health information, is also "opt-in" to receiving a mailing from some stranger offering something YOU think is both not competitive, but related, and that this person, therefore is not receiving spam??  Would it be your position that this person has "opted in" to the mailing from this stranger because he "opted in" to receive my information?
 
Is that your position?
 
That would be the usual justification for spammers.
 
How would your use of my names be different?
 
Karl Loren

Dear Karl,

I really wanted to respond to the questions you raised in your last email but I was out yesterday.  

The questions you raised concern all of us in direct marketing.   I found the  Ethical Internet Professional's Association  web-site extremely helpful as a working guideline and urge you to check it out; www.aeip.com).   

Unfortunately, I'm sorry to say, as simple as these guidelines are there are always going to be a few who abuse the privilege. 

 
FYI: My contacting you came about because a site owner of an arthritis aid asked if we knew of any health site owners interested in possible opt-in exchanging. It seemed pretty straight forward and a possible + to the owner's as well as their customers. 
 
Since receiving your emails, I fully respect your site's policies.  Thank you for having taken the time to respond.
 
 
michael@peppermillmktg.com
http://www.peppermillmktg.com
 
Michael Franchino
President
Peppermill Marketing Inc.
8833 Sunset Blvd. Suite 408
Los Angeles, CA 90069
p. 310-659-8900
f. 310-659-8901
 

Dear Michael,

When someone sends me their name and address, I consider that a sacred trust.  They trust me with their name, and they trust that I will send them information related to their interest.

I sell vitamins. That does NOT mean that my customers and prospects want to hear from any other vitamin company.  it does not mean that they trust ME to decide, on their behalf, on what would be of interest to them.

I went to the web site you recommended.

One of the first unethical things I found there was that as soon as I got to that address, a SECOND box opened up.  Now I have to click to close that, and when I read the code of ethics it was nothing more than vague generalities -- mother and apple pie.  On another page I had several "run time errors" which are very annoying page errors -- generally where the webmaster is using some design technique that imposes its functions onto your machine.

Here are some standards by which web sites should be judged.

1.  Name of the principles of the company, and a means to reach them

2. By telephone, preferably toll free

3.  Email

4.  Street Address -- Not limited to PO Boxes

5.  Some assurance that a personal message will get a personal reply.  In my 12 web sites it is I, founder, who promises to respond to EVERY personal message, personally.  I generally do that within a few hours.

6. Clearly written guarantee on services or products offered.

7.  Full disclosure on the web, of whatever is shown on the retail package.  For many frauds, the web shows the hype, but the package label reveals what was missing from the web page.  For vitamin products, for instance, since the FDA requires full disclosure on the label, the web page MUST show at least that same information.

Cordially,

Karl Loren


 


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